Service Included

We took the decision to do away with the optional service charge on our bills during the last year of lockdown.

Service charge is much misunderstood by customers and the TRONC system used to manage its distribution underpins a way of paying staff that we have never supported and believe is outdated.

For us, service is not optional. It is essential.

The cost of the service charge is now absorbed into the menu prices. What you see is what you pay.

We believe it is clearer for customers. And better for staff.

Paying staff through TRONC in too many other restaurants means paying to a certain level and then using service to top up. For many staff it can be from the minimum wage. We think our Industry is better than this.

It also means that our staff wages are consistent every month. We don’t believe that the wages of our staff should be subject to the season or the vagaries of how full the restaurant is. It’s easier for them to manage their finances and better when it comes for applying for accommodation, mortgages and other financial products.

Our staff were paid 80% of their salary through lockdown where in most other restaurants it was closer to 50%.

We believe hospitality is a great career and that means paying our staff better and more fairly. Going #serviceincluded is, for us, the first step to a better way of doing business.

Follow @service_included on Instagram or read more about it here.